Privacy Policy
Data protection privacy notice for patients
In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Web browser setting
You can change your web browser cookie setting using the below links:
Cookie settings in Chrome
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Safari web and iOS
We use the following cookies:
1. Strictly necessary cookies:
These cookies are required om order to let you use this website. Without these we are unable to provide you with the web content and information that you are requesting or would like to use. These cookies are also necessary to allow you to sign into or log into secure areas of our website.
2. Performance cookies:
These cookies collect information about how you use and interact with our website, enabling us to improve the performance of our website and allowing you to find the content that you are explicitly looking for. These cookies do not collect user identifiable information and all data is in an aggregated, anonymised format. These cookies also allow us to improve the performance of our website.
Cookies that we use
1. First-party cookies
This website sets cookies that are essential for correct functionality. These cookies do not capture any personally identifiable information. These include:
| Cookie Name | Expiration Time | Description |
| dgpr | 1 year | GDPR compliance cookie |
| DYNSRV | Session | Its purpose is to improve the performance of the website |
2. Third-party cookies
We have a number of third party cookies on our website, and we do not control the operation of any of them.
a. Google Analytics and Display Advertising
Our website has been setup to use Google Analytics to collect data about web traffic to our website implementing the use of Display Advertising and Google’s DoubleClick cookie. In addition to data collected through the standard Google Analytics implementation, we have also implemented Display Advertising (e.g. Remarketing). You can opt-out of these third-party cookies by using the below option:
| Cookie Name | Expiration Time | Description |
| _utma | 2 years | Used to distinguish users. |
| _utmb | 30 minutes | Used to distinguish users. |
| _utmc | 1 minute | Session cookies and will expire when you close your browser. |
| _utmt | 10 minutes | Used to throttle request rate. |
| _utmz | 6 months | Stores traffic source or campaign that explains how you have reached our website |
Cookie Control & Opt-Out
Google Ads browser management: You can control the information Google uses to show you ads: Opt-out of Google Ads
Google DoubleClick: Used to measure the effectiveness of its online marketing campaigns. Opt-out of DoubleClick cookies
Google Analytics: Google Analytics helps us measure how users interact with our website content and records information about interaction with our webpage and ‘remembers’ what a user has done on previous pages or how they have interacted with the website. Google’s privacy policy can be found here: Google Analytics opt-out browser add-on
Bing / Microsoft: You are able to change your preferences so that you’d rather not see these kinds of ads from Microsoft: https://choice.microsoft.com/
b. Tawk: We use Tawk.to as a messaging service allowing us to monitor and chat with visitors. As a data processor https://www.tawk.to has established policies to comply with GDPR: https://www.tawk.to/data-protection/gdpr/
| Cookie Name | Expiration Time | Description |
| __tawkuuid | 6 month | Enables online chat and email |
| __cfduid | 1 year | Enables online chat and email |
| tawkUUID | 6 month | Enables online chat and email |